Move your support history off Zendesk

Add your subdomain and an API token, and we count what is there before anything is written. Tickets, users and your help center come across with their dates, authors and attachments intact.

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Start the import

What comes across

  • Every ticket, with each comment, its author and its date
  • Users and organizations, matched on email
  • Attachments, copied into your own storage
  • Tags, priorities, and the status each ticket was left in
  • Help center categories, sections and articles, drafts included

How it runs

  1. 1
    Add your credentials

    Your Zendesk subdomain and an API token. Zendesk has no OAuth app for us, so this is the one form.

  2. 2
    See what is there

    We check the connection and read your ticket and article counts. Nothing is written yet.

  3. 3
    Choose where each status lands

    New, open, solved and closed each map to a Productlane status you pick.

  4. 4
    Start the import

    Counts move as it runs. An imported ticket sends no reply and no email, so your customers hear nothing.

Weighing up Zendesk? Read how Productlane compares

Move off Zendesk this week

  • Your history comes with you
  • Your customers hear nothing while it runs
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